Privacy Policy

1. What Information We Collect

We may collect personal and sensitive information including:

• Full name
• Contact details (phone number, email address, address)
• Date of birth
• NDIS participant number
• Health and disability information
• Referral information
• Support needs and service history
• Information provided through website forms, referrals, or direct communication

Sensitive information is only collected where necessary and with your consent.

2. How We Collect Information

We collect information through:

• Website contact forms
• Referral forms
• Email and phone communication
• Intake and assessment forms
• Meetings with participants, families, and support networks

3. Why We Collect Your Information

We collect personal information to:

• Provide Positive Behaviour Support services
• Assess support needs
• Communicate with participants and support teams
• Meet NDIS and legal requirements
• Improve our services

4. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including:

• Secure digital storage systems
• Password-protected files
• Restricted access to authorised personnel only

5. Disclosure of Information

We may share information with:

• NDIS Quality and Safeguards Commission
• Support coordinators
• Allied health professionals
• Families or carers (with consent)
• Government agencies where required by law

We do not sell personal information.

6. Access and Correction

You may request access to your personal information or request corrections by contacting us.

7. Website Data

Our website may collect basic information such as:

• IP address
• Browser type
• Pages visited

This helps improve website performance.

8. Contact Us